Refund policy
Issues
Please inspect your order upon reception (both digital and physical) and contact us immediately if the item is defective, damaged or if you receive the wrong item, please contact us, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, digital downloads or gift cards.
Exchanges
Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.boogiebingogames.com are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no exchange policy.
For physical orders, we will exchange any incorrectly delivered order.
Payment + Refund Policy
All transactions for the purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.
Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.boogiebingogames.com are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.
For physical orders, we will exchange any incorrectly delivered order.
Boogie Bingo Games reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.
Delivery of Goods and Services
If you do not receive the digital product link upon purchasing, you can immediately contact us with your transaction/payment details to ensure your product is delivered as soon as possible.
For physical orders only:-
UK: please allow 2-5 working days
Europe: 10-12 working days
USA: 15-25 days